While watching a video, you might face several issues and problems. There are times when you are really excited to watch a video, and when you open it , an error occurs that videos cannot be displayed or it won’t play. Sometimes the video does not open and simply give a message that the file can not be opened. And sometimes you get to hear the audio, but the screen turns black. These issues might not be taken seriously by everybody, but when you genuinely want to watch the video, and this error occurs, it might piss you off. If you use Email desktop gold software and you are facing this issue , you should understand that there is not just one reason behind this problem , there are of course more than one reason. Below are some reasons and steps mentioned to rectify this issue. You can also ring up the AOL Email customer care number to get professional assistance regarding the issue.
- Error code 14 – This error can be easily corrected by the user himself. You need to switch all the programs off and the windows. After this , you need to completely shut down your device and restart it and see whether it is working or not. But if you use email desktop version , you need to delete the software and install it all over again completely
- Blank screen issue – When you open a video , you see that the screen is completely empty. This could be because you might not have installed Adobe Flash player in your system. To get rid of this problem , download and install Adobe Flash player with proper configuration and then open the video through it
- Only Email videos don’t play- It can also happen that you are able to watch other videos, and the problem is occurring only when you are trying to open email videos. This could happen because your email software or Windows media player might have outdated. You need to update both of them and see whether its working or not
These are a few problems and their solutions which might help you if you follow it correctly. But if it does not help you , you can contact the AOL Technical Support Number to get an expert’s assistance, and you will definitely be able to overcome this problem